What TikTok gets right about attention and what email overlooks

Email marketing has been declared dead every time a new digital technology appears in all its shiny newness. And yet, email remains one of the most effective, profitable, and controllable digital channels available to marketers. But – and there’s always a “but” – so much of the promotional email that I see in my inboxes… keep reading →

The Ambiguity Effect: Why Unclear Marketing Kills Decisions

Ever opened an email, skimmed the copy, reached the call to action… and hesitated? Not because you weren’t interested. Not because the offer was bad. But because you weren’t quite sure what would happen if you clicked. So you didn’t. You closed the email, carried on with your day, and told yourself you’d come back… keep reading →

Hypothesis-Led Email Testing: The Strategic Advantage Most Marketers Miss

Most email marketers run A/B tests. Very few run hypothesis-led email tests, the kind that create real learning, consistent improvements, and long-term gains. If your testing feels random, inconsistent, or inconclusive, the problem isn’t your ESP or your design. It’s the missing piece most marketers skip: a clear, insight-driven hypothesis that leads the entire testing… keep reading →