conversation-led email marketing strategy

Why it’s time to reframe email from campaigns to conversations

Too many email marketers still rely on campaigns to deliver their message. This article encourages a mindset shift — from campaigns to conversations — helping brands create more relevant, respectful, and responsive email programmes that align with customer journeys, not just internal calendars or marketing pressure.

understanding email click behaviour

It’s Not Your CTA — It’s the Journey to It

Why don’t people click your emails? This post explores how trust, emotion, and fast-vs-slow thinking impact email engagement. Instead of blaming the CTA button, learn how to build the right psychological journey — one that makes clicking the next natural step, not a hard decision.

Real persuasion doesn’t require manipulation

Persuasion should build trust, not break it. This blog post explores how ethical persuasion relies on empathy, transparency, and behavioural science to create long-term value and engagement — without resorting to manipulative dark patterns. Discover how marketers can influence responsibly while maintaining integrity and building customer relationships based on respect.

Metrics, Testing, and Building a Business Case

How can you prove the true value of your email marketing efforts to senior management? It’s a challenge many email marketers face, especially when traditional metrics like opens and clicks don’t translate easily to business outcomes like revenue. In Episode 8 of Email & More, moderator Skip Fidura led a rich discussion with industry experts… keep reading →