Transition to ‘Helpful Marketing’

Everybody talks about being “customer-centric” in their marketing plans. “Putting the customer first” is a popular session at email conferences. “Aligning marketing with the customer journey,” “improving the customer experience through email” and “adding value for our customers” are three goals people say they’re trying to achieve with their marketing. Given all this focus on… keep reading →

2 Ways to Solve Your Greatest Personalisation Challenges

Wow! I’m still buzzing from the fantastic Holistic Live Circle we hosted recently with our friends at Pure360. Komal Helyer, Pure360’s marketing director, and I talked with marketers from a wide range of industries about what they’re doing right now to increase conversions: what works, what doesn’t, and how marketers can drive higher conversions from… keep reading →

Let’s Put The Marketing Back Into Email Marketing

Over the years I’ve discovered that many email marketers perform email marketing as their job, yet they don’t use many of the basic principles of marketing that other channels, both online and offline, use. It seems many email marketers are not actually focused on marketing at all, but instead simply emphasize creating and sending. Now… keep reading →