party baloons in different colours

How Serendipity Enhances the Art of Personalisation

In a previous post (When “One to Everyone” Email Messages Make Sense), I urged you to send “catch-all” campaigns to scoop up customers and subscribers who do not fit your segmentation criteria or triggered touchpoints. I am by no means saying that you should scrap your highly personalised campaigns for the customers you know well.… keep reading →

Error message - facebook failure highlights why email reigns

Facebook failure highlights why email reigns

What were you doing when Facebook went down on Monday? If you were like many of your fellow marketers, you were tearing your hair out because you couldn’t access any Facebook-owned sites like Facebook, Instagram and WhatsApp. No social posting. No campaign research, launches or analysis. Gaahhhhh! But some resourceful email marketers seized the opportunity… keep reading →

Lightbulbs - stay in touch with customers who open rarely

When “One to Everyone” Email Messages Make Sense

First, the good news: For many years, experienced marketers have been preaching the advantages of targeting messages and using advanced segmentation for greater relevance, engagement and conversions, and marketers finally seem to be using these helpful tactics. Hooray! Now, the bad news: Some marketers are taking the advanced segmentation approach a little too much to… keep reading →

Helping hands accross high rise buildling

Why Helpful Marketing Should Outlast the Pandemic

Although the COVID-19 pandemic is still with us to varying degrees, many of us are beginning to resume the lives that went on pause in 2020. We’ve learned much about ourselves and each other, and our worlds, though still recognizable, are not the same. Marketing, especially email marketing, went through a big change, too. Successful… keep reading →

It’s time to put the ‘marketing’ back into email marketing

Adopting a holistic approach to email marketing will help you break through barriers, serve your customers better and drive stronger results for your company. Holistic Email Marketing is a reliable source of up-to-date, practical guidance, inspiration and thought leadership to make your email marketing programmes dynamic. This book will enable you to: Develop strategies and… keep reading →