As email marketers, we know we need to personalize the messages we send our subscribers and customers. I can’t think of a single statistic, case study or survey that claims an email program made up of one-to-everyone campaigns outperforms personalization. Instead, you’ll find statistics like these: 72% of customers will engage only with personalized messages… keep reading →
When it comes to improving your email programs, it’s all about the numbers Whether you think of email as an art, a science or both (as I do), there’s no escaping the reality that email is a numbers game through and through. Knowing which numbers (or metrics) to track will help you assess and continually… keep reading →
Don’t blame the channel if your efforts when performing A/B email tests don’t deliver the results you need. Keep this old and reliable tool shiny and new. Whenever I begin working with new clients who face major problems with their email marketing, one of the first things I review is how they conduct their email… keep reading →
First, the good news: For many years, experienced marketers have been preaching the advantages of targeting messages and using advanced segmentation for greater relevance, engagement and conversions, and marketers finally seem to be using these helpful tactics. Hooray! Now, the bad news: Some marketers are taking the advanced segmentation approach a little too much to… keep reading →
The immediate casualty of Apple’s move to allow its Mail app users to disable pixel tracking in its mobile, desktop and iWatch devices will be the open rate as a measure of subscriber engagement. To that prospect, I say “It’s about time!” Because the open rate should never have become a proxy for campaign success.… keep reading →