The dangerous comfort of best practices

Why unlearning often gets you further than following the rules Best practices. They sound so comforting, don’t they? A nice tidy list of things we can all supposedly rely on. A little safety blanket for when things feel messy. And let’s be honest…email marketing is messy. It’s one of the most challenging channels to run.… keep reading →

Dark Patterns in Email Marketing: Coercion or Conversion?

In today’s hyper-competitive digital landscape, brands are under intense pressure to convert visitors into customers, subscribers, or leads. But, in chasing those conversions, many resort to tactics that obliterate the ethical line between friendly persuasion and outright manipulation. These tactics are dark patterns. We’ve heard the ethics of dark patterns discussed in web design conversations,… keep reading →

The Power of Vulnerability: Why You Should Step Out of Hiding

Author, professor, and speaker Brené Brown once said, “Vulnerability is not winning or losing; it’s having the courage to show up when you can’t control the outcome.” That quote sums up my entire journey. On the outside, I come across as a confident speaker and author, or so I am told. But in truth? It’s… keep reading →