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Author: Kath Pay

Holiday 2025 Behaviour Unpacked — How Google Proves the 4 Buyer Modalities Are Real

Holiday 2025 has to be one of the most psychologically complex shopping seasons we’ve seen in years. Shoppers were cautious. Budgets were tight. Brand trust has never mattered more. But, while the landscape looks more fragmented on the surface, Google’s new Holiday Essentials 2025 report reveals a striking truth beneath it: People don’t just behave… keep reading →

AI Won’t Replace Email Marketers, But It Will Expose Who’s Been Coasting

Every few months, marketing LinkedIn goes into full Chicken Little mode. AI is replacing marketers. Copywriters are doomed. Strategists are next. Email marketers? Extinct by 2027. If you’ve been in this industry longer than five minutes, you’ve seen this cycle before. New tool arrives. Panic ensues. Think pieces proliferate. Someone declares the end of an… keep reading →

Buyer Modalities i Email Marketing

Holiday 2025 Behavior Unpacked: How Google Proves Buyer Modalities Shape Email Marketing Decisions

Holiday 2025 is shaping up to be one of the most psychologically complex shopping seasons we’ve seen in years. Shoppers are cautious. Budgets are tight. Brand trust has never mattered more. This is especially relevant for email marketers, where understanding buyer modalities can mean the difference between campaigns that feel generic and messages that truly… keep reading →

Your Welcome Series Sets the Tone for Everything: Here’s How to Get It Right

If email were a party, your welcome series would be the moment a new guest walks in. You can smile, offer a drink, and show them where the snacks are… or you can thrust a voucher at them before they’ve even located the exits. One approach builds trust. The other feels like you’ve hired an… keep reading →

Beyond Discounts: 15 Psychology-Backed Offers That Drive Conversions (and Protect Your Margins)

Let’s be honest, discounts are the lazy lever. They’re quick, they work, and sometimes they’re necessary. But lean on them too much, and you end up training customers to wait for a sale before they buy. Before long, they don’t believe your product’s ever worth full price. People don’t buy because of maths. They buy… keep reading →

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On the blog…

  • The post-purchase moment where loyalty is won or lost
  • Why Your Shipping Strategy Might Be Costing You More Than You Think
  • Your hardest-won customer is also your most fragile
  • What TikTok gets right about attention and what email overlooks
  • 6 post-purchase moments that shape customer lifetime value
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