Are We as Customer-centric as We Think?

We marketers like to say we are customer-centric. We give “customer centricity” and “customer experience” the nod in our public commentaries. The Google Trends search trend pictured below shows a marked increase in “customer-centric” searches, which indicates that many of us are on board with this concept. However, is that the reality in our day-to-day… keep reading →

The Challenges of Attribution in Email Marketing

Attribution is a problem as old as email, and it’s a huge topic – much too big to fully address in a simple blog article. And, sadly, I don’t have all the answers. In fact, I’m not sure that anyone does. But it is a topic that deserves much more attention. The more aware we… keep reading →

Email Urban Myths

4 Email Urban Myths, Busted!

In the 20+ years since email proved itself as a worthy channel for messaging and marketing, we still don’t have a single set of guidelines that’s accessible for all, for the best way to conduct business with it. For many of us, “best practices” fill that knowledge gap. So, we latch onto these concepts when… keep reading →

To resend or not to resend? The data says yes!

One of the recent topics on the Only Influencers email discussion group is whether to resend marketing emails to non-openers. The benefits are clear, especially if you rely on broadcast email to deliver revenue: 1. You extend your reach with your broadcast email at minimal expense. Inboxes are crowded places these days, and it’s easy… keep reading →